Technical Support & SLA Contracts
Technical Support & SLA Contracts secure defined response times and support levels for your deployed hardware – from standard support to 24/7 SLAs. We supply support and SLA contracts with advice on the right tier.
What matters when selecting
- Support level: standard, level 1–3, premium or with SLA
- Support hours: best effort, 8/5, 24/7/365 or next business day
- Response time: defined commitments (e.g. 4-hour response)
- Contract type & term: new or renewal; 1 to several years
- Device mapping: contract is device-/serial-number-bound
Part of the category Software, Licenses & Services.
Frequently asked questions from developers and buyers
Which support level do I need?
Critical systems benefit from 24/7 and short response times; for non-critical ones standard suffices. We advise by availability requirement.
New or renewal?
As with subscriptions: renewal continues, new purchase starts fresh. We ensure the right order.
Which device does the contract apply to?
Support/SLA contracts are device-bound. We verify the correct mapping before ordering.
Do I get advice?
Yes – on the right support tier and term. Request your project now
Contact: info@atlantikelektronik.com · +49 89 895050
Not found the right product?
Our portfolio is larger than the web shop. Tell us your requirement – we will find the right platform, across all manufacturers.
